Refund Policy
Last Updated: 15th January 2026
A legal disclaimer
This Refund Policy outlines how payments, cancellations and refunds are handled by AW Executive Car Service. By requesting or using our services, you agree to this policy.
Payments
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In most cases, payment is taken once the customer is in the vehicle
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We do not usually require deposits
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Any payment terms will be clearly communicated at the time of booking confirmation
Deposits
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In certain cases, a deposit may be required to secure a booking
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All deposits are non-refundable, regardless of cancellation or amendment
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Deposit requirements will always be agreed in advance
Cancellations
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If no deposit has been taken, no refund is required
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Where a deposit has been taken, it will not be refunded in the event of cancellation
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Late cancellations or no-shows may result in charges where applicable
Service Issues
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If a service is cancelled by us due to unforeseen circumstances, any payment already taken will be refunded in full
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Refunds will not be provided for delays caused by traffic, weather or events beyond our reasonable control
Refund Method
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Any approved refunds will be issued using the original payment method
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Refunds will be processed within a reasonable timeframe
Changes to This Policy
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This Refund Policy may be updated at any time
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Changes will take effect once published on this page
Contact Us
If you have any questions regarding this Refund Policy, please contact:
AW Executive Car Service